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Sandals Whitehouse European Village

 

I took my husband David to Sandals Whitehouse for his 50th birthday.   Upon arrival we found out that we had been upgraded to the Grand Luxe Concierge Beachfront Suite.   The room was very nice and the view was great.  We were thrilled with the concierge check in, it was quick and easy which was extra important because David was anxious to watch the Eagles playoff game.  We got to the room and only missed 12 minutes of the first quarter.   Sandals’ does not advertise room service for their concierge rooms on their website so we were delighted to find that we could order lunch and not miss any more of the game (although in the end he probably would have been happier if we missed it).  The menu was simple but sufficient.  You could order nachos, burgers, and in the evening a few entrees from one of their restaurants.   Room service was available until 10pm.  After 4 nights I paid a modest amount to upgrade us to the Honeymoon Beachfront One Bedroom Luxury Suite for the remaining 3 nights of our stay.  I was extremely impressed with the butler service. 


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Rooms

 

The Grand Luxe Concierge Beachfront Suite is large room with a full shower as well as a separate whirlpool bath.  The balcony was a good size with a table and 2 chairs.  Our view was of the beach and the outdoor whirlpool, which was the size of a small pool.  Because of the concierge service we had a mini refrigerator filled with juices, sodas, beer and bottles of champagne and white wine.  In addition we had a several bottles of red wine and liquor (rum, gin, vodka and whiskey).   Although these were not top shelf brand liquors they were fine with mixed drinks and the champagne was very good.   We were able to request our favorites when they restocked the mini-bar in the morning and evening.  There was plenty of storage space for a week’s worth of clothes and our requested extra hangers arrived very quickly.   The king size bed was very comfortable and they had an alarm clock that I could have used as a docking station for my Iphone had I not brought mine along.   Wireless internet access was available throughout the resort and even in the room.  The $38 charge for unlimited access for the week was a good value.

 

Honeymoon Beachfront One Bedroom Luxury Suite is a beautiful 2 room suite that has a living room with a balcony and a bedroom with a full picture window.  It had a larger shower than the concierge suite but the whirlpool was the same size.  The living room had 2 sofas and a wet bar as well as a mini refrigerator.  Butler categories include top shelf liquor for your bar.  Our butler Dwayne moved all of our luggage and clothing to our suite for us (we had 2 butlers Julie and Dwayne alternated shifts).  Once we were settled he came and introduced himself and asked if we had any special requests.  My first request was for ginger beer.  It is a local soda flavor that was not available at the resort.   Since it was not stocked at the resort he could not easily get it for me but offered to purchase some for me after his shift and bring it with him the next day.   I gave him $10 and he got me more ginger beer than I could drink and got it to me that same evening.  This level of service that exceeded my expectations continued throughout our stay.   He gave us our cell phone and instructed us on how to use it.  It was very simple we just pushed the button whenever we wanted something.  More on that later….  That night we wanted to dine on our balcony that evening and he brought us the menus from all of the restaurants.  We could order from one or all of the restaurants.   That night we only ordered from 2 restaurants.   We discussed our requests for beach chairs, drinks, etc.  Each morning Julie or Dwayne reserved chairs for us either by the pool or on the beach.  They were nicely decorated with fresh flowers and we had a cooler filled with ginger beer, water, sodas and ice.  Now for the cell phone, we used it sparingly at first but by the last day we were pros.   Most times we asked for drinks or lunch to be brought to our beach chairs.  Bluefield’s was the pool side restaurant that featured local cuisine and it was one of our favorite.  Every time we went there was a 20-30 minute wait.  Having the butler we just use the cell phone and ordered our meal.  It was brought to us within 30 minutes and we never had to leave our beach chairs.  The dinner that first night was wonderful.  Dwayne was on and he set the table with a white table cloth, candles and flowers.  It was a very relaxing white glove service.  I know this seems like a contradiction but it was wonderful.  After dinner we went to one of the shows and came back to find our bed sprinkled with flower petals and towel swans.  The next night I had pre-arranged a candlelight dinner for David’s birthday.  Although this was redundant with the butler service I wanted to experience it as an agent so I can recommend it to my clients.  Dwayne met us at our suite at 6:30pm and escorted us to the wedding gazebo where our waitress was struggling to keep the candles and torches lit.  There were strong winds and she was fighting a losing battle.  We had pre-ordered our food and had requested the photographer to come and take our photos.  The food was excellent and the service very good.  The gazebo was a wrought iron and open on the top.  Once we convinced the waitress to give up on the candles we realized that it was a blessing in disguise.   We looked up to see the brightest most beautiful stars and were treated to an occasional shooting star.  For desert they brought Dave a cake on a plate that said Happy 50th Birthday.  If you can’t afford a butler suite I would absolutely recommend a candle light dinner for the price ($75 per person) it was a wonderfully romantic experience.  The best surprise was yet to come.  We went back to our suite to find that Dwayne had decorated our entire bedroom with flower petals, more towel shapes, and lit candles and had drawn a bubble bath.  Dwayne and Julie even had a birthday card for David.  It was very nice since I had not asked Dwayne or Julie to do anything special for David.  This is another example of how they went beyond expectations.    The last night in our suite Julie was on and we ordered dinner from 4 restaurants.  Again the table was beautiful with flowers in heart shape and candles.   If we had been in the butler suite for the entire week we probably would never have gone to a restaurant.  We really enjoyed the private dining on our balcony.  You never had to worry about what to wear and you did not have to agree on which restaurant you wanted to go to.  To us that was worth the price of the butler suite alone.

 


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Restaurants
 

Bayside – The main restaurant that served a buffet for breakfast and lunch as well as sit down restaurant for dinner.  The highlight of breakfast for us was the vast selection of fresh juices.  In addition they had made to order omelets, pancakes and waffles as well as the traditional breakfast fare.  Dinner was excellent as well.  I really enjoyed the escargot.  On theme nights they used the restaurant for buffets as well.

 

Jasmine’s – An eclectic oriental restaurant that used local ingredients like papaya to create unique dishes such as a papaya jalapeno salad with a citrus dressing.  The atmosphere was very relaxed and the tables were spread apart enough that you did not feel like you were on top of each other.  The service was very good and we happy to see that they set the table with chop sticks.  The plating of the food was also interesting.  For our desert we chose a rice pudding that they served in 3 porcelain spoons drizzled with a coconut sauce.

 

Giuseppe's – This is an Italian restaurant that was less formal than the other restaurants.  The food was also very food and for us the highlight was the antipasto buffet.  The buffet offered lots of grilled vegetables, breads, cheeses and meats.  It really reminded us of our trip to Italy.  Again the service was very good and the selection of entrees made you want to visit the restaurant more than once during your stay.   Giuseppe’s also offers individual pizzas and salads for lunch.

 

Eleanor’s - This is the gourmet restaurant that features local cuisine.   The food was again very good.  A standout was a jerk chicken appetizer that was served on a sugar cane skewer.  The night we dined there the service was a bit slow but the atmosphere was very relaxed.

 

Arizona’s - This is a southwestern themed restaurant that is open for dinner as well as after hours from 11pm to 7am.  At Arizona’s you can dine either in the open air restaurant or out under the stars.  The food was very good. For dinner we enjoyed the grilled fish and the nachos.  After hours they served hamburgers, hot dog and nacho type items.

 

Bluefield’s - This was one of our favorite restaurants but it was only open for lunch.  It was an open air restaurant that was at the far end of the resort near the French Village.  The food was very local with Jamaican Jerk Chicken and Pork dishes as well as Chicken and Pork Jerk Patties  We ate lunch here almost every day.

 

Café De Paris – A nice French style patisserie that was open until 11pm.  They offered a wide assortment of deserts that you could have served on china or wrapped to take to your room.  In addition they served a variety of coffee and teas.

 


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Pools - As with nearly all Sandals’ they had a signature large pool with a swim-up bar.  There were plenty of pool chairs and an abundance of towels as well as enough umbrellas that if you arrived by 9am you were assured of shade.  They also had fairly large pools in the French Village as well as a very large heated whirlpool in the Dutch Village.

 

Beach – Exquisite was the best way to describe the beach.  The resort is adjacent to a nature preserve.  You could walk for about 10 minutes without having to turn around.  The other plus is that there is not much around so there are no beach vendors harassing guests.  In fact they invite local vendors to visit the resort on select days for the guests benefit.  They are located near the main pool and are very respectful of the guests. 

 

Activities - We spent our days either relaxing on the beach or snorkeling.  There was no snorkeling off the beach but they did offer 3 boat trips per day.  The snorkeling although not the best was good and enjoyable.  On our last snorkeling trip we entered the water to find about 50 or so jelly fish surrounding the boat.  They were graceful and beautiful.  I had seen them before but Dave had not so I was happy to have shared the experience with him.  There were lots of opportunities to sail, kayak or even water ski but we were very happy to just relax.

 

Entertainment - Every night there was some type of show.  There was a magician and a live band but the highlight by far was the Steel Drum Orchestra.   They were amazing!  It was by far one of the best shows we have seen either at a resort or on a cruise ship. 

 

Staff- I left this for last because I always save the best for last.  Our Butlers Julie and Dwayne were amazing.   As I mentioned previously they always went above and beyond.   Butler service was definitely a highlight of the vacation.  I would absolutely do it again.  Now for the rest of the staff-they were by far the nicest, happiest staff I have ever seen.  From the maintenance staff to the bar tenders everyone greeted you with a smile and kind word.  They also could not stand still.  Every time a band played they were moving along with the beat.   They were just fun to be around.

It was an amazing week and we can't wait to go back!

 



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